Front Office Coordinator
I grew up in Scranton. I am the youngest of 9 children and my mother’s favorite! I graduated from Scranton Central and obtained a BS from Excelsior College in Albany, NY. I currently reside in Moosic with my husband Ken, and 2 daughters, Molly and Grace. We have two dogs, Finnegan and Stella, and a fish named Spike. I have over 40 years of customer service experience. Impact Physio has allowed me to further hone my skills in the field of Physical therapy.
Core values that drive me in life and raising our children are responsibility, kindness, humility and compassion.
“Whoever is happy will make others happy too.” -Anne Frank
As the Front Office Coordinator, I am usually the first impression of Impact Physio. Whether it be on the phone or in person. My goal is to make sure each interaction is positive and our patient’s needs are being addressed. I specialize in making our patients smile, laugh and have a great experience while at PT.
Insurance is a huge obstacle for many patients. I would like to see insurance streamlined across the various insurance types. Insurance needs serious reform! I’ve witnessed too many patients having to stop PT due to denial of benefits or being cost prohibitive.
I enjoy our patients the most! I have developed incredible, lasting friendships with so many patients and families. I am lucky to be able to interact with amazing people on a daily basis!
What’s Annie Reading, Listening To, or Watching?
Favorite book(s): Agnes Brown Trilogy: The Mammy, The Granny and The Chisellers (A must read! You’ll be reading with an Irish brogue!)
Favorite TV Show: Survivor. I have been a fan since day 1!
Favorite Movie: The King and I. The original with Yul Brenner. Etcetera, Etcetera, Etcetera!
When I am not working, I enjoy spending time with family, playing all sorts of board games, and trips to the beach. You can also catch me rooting for the Fighting Irish of Notre Dame and the Minnesota Vikings.
I am so happy with my decision to use Impact Physio for my PT. John, Nick, and Drew have been absolutely wonderful. The staff has made me feel confident in my progress with attentive and personalized treatments. You truly could not find kinder people! Annie at the front desk is fantastic and so accommodating and friendly. The facility is so clean and organized. I have recommended them to so many people and will continue to do so! Thanks Impact team!!
Excellent Professional Service and would recommend Impact Physio to everyone. The most friendly, kind, and knowledgeable team from Annie who greets you when you arrive, to the Physical Therapists Drew and Nick. Both Drew and Nick worked hard to achieve my goal and strengthen my right arm, The facility was clean and organized and kept COVID safe. Thanks to All.
Very professional and friendly staff. Annie is the 1st person you encounter and her friendly personality instantly puts you at ease. I like the reminders they send out for your appointments. The office works like a fine-oiled machine. The therapist are the best! Very knowledgeable, understanding and really listen to any questions or concerns you may have. They coordinate with you to come up with a program specifically to address your issues. Nick, Drew, Tiffany, and John have all worked with me to help on my road to recovery. They have a 4 Legged furry little dog who when Theresa brings him in just makes you happy. I couldn’t have asked for a better team to help me on the road to being a stronger healthier me. I highly recommend Impact Physio